Refund and Returns Policy – searchclicking

🔹 Overview

At searchclicking, we strive to ensure that every digital product you purchase is of the highest quality, functionally accurate, and clearly documented. As our products are non-tangible digital goods, all sales are considered final. However, we understand that rare technical issues may occur, and we’re here to assist.

✅ Refund Eligibility

Refunds may be granted under the following exceptional circumstances:

Technical Issues:
The product is proven to be non-functional on all supported platforms (Windows/macOS/Linux), and our support team is unable to resolve the issue within 5 business days of receiving your support request.
Incorrect File Delivery:
You received the wrong product file or version that does not match your purchase.
Corrupted or Inaccessible Files:
The download is incomplete or damaged and cannot be restored after support assistance.

⚠️ You must contact us within 7 days of purchase to request a refund under these terms.

🚫 Non-Refundable Situations

We do not offer refunds in the following cases:

You purchased the product by mistake or no longer need it.
You lack the technical skills to use the product (unless the product is proven non-functional).
You expected features not advertised on the product page.
You purchased a product compatible only with certain systems (e.g., Linux) and attempted to use it elsewhere.
You claim a refund after full access and download has been completed without any reported issue.

🔁 Exchanges & Re-Downloads

If your download link expired or was lost, you can request a new one via your purchase email — free of charge.
If a newer version of the product becomes available within 30 days of purchase, you may request an updated file.

💬 How to Request a Refund

Please email us at support team with the following details:

Full name and email used for the purchase
Order ID or transaction reference
A detailed description of the issue
Screenshots or error messages (if applicable)

We aim to respond within 2 business days.

🛡️ Our Commitment

We take product quality and customer satisfaction seriously. While refunds for digital goods are limited by nature, our team is committed to ensuring that every customer gets full value and clarity from their purchase.